Receptionist

Job Summary

As a Receptionist, you will be one of the initial contact points for patients, clients and visitors across one of several Company locations. Our team of Receptionists act as the face of the organisation and are responsible for the efficient management of all front of house services for the hospital, the outpatient clinics and the head office. The post-holders will need to be available from 7.00 am to 9.00 pm, Monday – Sunday as the hours are shift based to cover all opening times. The post-holders may occasionally be required to work at other sites within the Group. Telephone queries, patient invoicing and overall management of the patient flow in the building will be core to the role.

Key responsibilities: 

• To meet and greet members of the public and visitors to the facilities in a professional and courteous manner.
• To deal with all general enquiries and ensure follow up, as required.
• To record patient demographics and examinations in the Company’s electronic record system.
• To process finances from patients to consultants via the hospital’s recording systems.
• To undertake general clerical tasks, as would be expected in a busy reception area.
• To undertake filing of medical notes, letters, test results and other correspondence, as appropriate.
• To open and distribute post.
• To demonstrate extensive understanding and use of the Company communications systems including email, internet, and telephone systems.
• To assist in the opening / closing and securing of the building, as appropriate.
• To ensure the efficient running of the business by undertaking any other duties.
• Efficient, effective, and focused response to all enquiries via telephone and email.
• Following up on enquiries by phone and email.
• Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
• Process and book all referrals within appropriate time frame.

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.

Person Specification:

Qualifications

Essential:

• 5 GCSE grades A-C including Maths and English or Equivalent.

Desirable:

• OCR/RSA Medical Word Processing Level 2 Certificate.
• Word Processing Level 2 Qualification (RSA 2).

Experience

Essential:

• Proven experience of dealing with members of the public at the ‘front desk’.
• Dealing with members of the public by telephone.

Desirable:

• Experience of dealing with difficult customers.

Special Knowledge and Skills

Essential:

• Understanding of the General Data Protection Regulation (GDPR) and the importance of confidentiality.
• The ability to communicate effectively with a wide range of people via the company telephone and other electronic systems.
• Ability to work with diversity.

Desirable:

• Knowledge of medical terminology.

Personal Attributes

Essential:

• Excellent customer service skills and telephone manner.
• An eye for accuracy and detail when dealing with patient records.
• Understand the role of teamwork in providing a quality service.
• Ability to work on own initiative.
• Demonstrated ability to problem solve.

To apply, please complete an application AND monitoring form and return to the recruitment team.

CV's will not be accepted.

Closing date for all applications is Tuesday 10th August, 2021 at 4pm.

How to Apply

To apply, please complete an application and monitoring form and return to the recruitment team at:
Human Resources Department, Kingsbridge Healthcare Group, Channel Wharf, 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE or email to recruitment@kingsbridgehealthcaregroup.com

For queries, or further information, please contact the HR Department on 028 9073 5232.