Closing Date November 2021
Kingsbridge Healthcare Group are currently recruiting for an additional Appointments Administrators. These roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge.
|Location||21 Old Channel Road, Titanic Quarter, Belfast Belfast|
|Salary||£20,350 per annum|
|Department||Patient Services - Call Team|
|Contract||Permanent/ Full time|
|Hours||37.5, Monday - Friday 9am - 7.30pm and Saturday 9am -3pm|
|Responsible to||Appointments Assistant manager|
|Accountable to||Appointments manager|
As an Administrator, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. You will act as the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that Kingsbridge patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. The successful candidate will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders.
We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.
The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.
Special Knowledge and Skills:
Special Knowledge and Skills
To apply, please complete an application AND equality monitoring form and return to the recruitment team. CV's will not be accepted.
Closing date for all applications is Tuesday 9th November, 2021 at 4PM.
To apply, please complete an application and monitoring form and return to the recruitment team at:
Human Resources Department, Kingsbridge Healthcare Group, Channel Wharf, 21 Old Channel Road, Titanic Quarter, Belfast, BT3 9DE or email to email@example.com
For queries, or further information, please contact the HR Department on 028 9073 5232.